 Meet the Staff ...
Maria
Insurance Administrator
I help our patients understand and resolve their insurance questions and issues. When
there are concerns regarding billing or insurance coverage, I work diligently to solve
the problem. I often call the carrier directly on behalf of our patients to clear up
issues and expedite the claims process. We have Capital One Financing options available
with very low interest rates, so I also work with patients to apply for this service.
 Gail,
RN
A.R.T. Nursing Services Coordinator
"I coordinate nursing services for our Advanced Reproductive Technology
therapies. Working closely with Dr. Wilbois and all members of the
team, it is my job to see that our patients receive the best possible
nursing care. Teamwork, compassion and commitment to the patient are
our top priorities. Seeing the happiness that the achievement of pregnancy
brings to our patients inspires us all to continue to do our best."
 Jackie,
RN
IVF
Program Co-Coordinator
IUI Program
Coordinator
"I work very closely with the Kathleen, the doctors, and our entire team to ensure that
our patients receive the best possible care before, during, and after their treatment
cycle. Making sure that everyone involved has a clear understanding of the individual
treatment plan is an essential part of my job. I monitor each facet of patient care
and strive to maintain open lines of communication between the patient, physician,
laboratory staff, and support services. We all work together to minimize stress and
maximize positive outcomes for our patients."
 Kathleen,
RN
IVF Program
Co-Coordinator "Jackie and I use a team approach to assure that every patient receives optimal care. As
a nurse, I am actively involved with patient care including monitoring cycles, patient
teaching and assisting Dr. Wilbois with various procedures associated with in vitro
fertilization. I particularly like patient education. From shot classes to questions
about scheduling their cycle, seeing that patients get the information they need to
feel more comfortable about their care is very important to me.."
 Amber and Andrea
Laboratory
Technicians
"We use our training and experience to assist the Laboratory Director in all areas of
laboratory procedures for in vitro fertilization. It’s easy to maintain our goal of
top-tier laboratory standards and striving for excellence when everyday we see our
patients’ dreams become reality right before our eyes. At our center, every patient
is important. That commitment to total patient care is what makes our center so
successful and our work very gratifying."
Nikki
Medical Assistant
"I assist Dr. Wilbois and the staff in any way possible to help our patients have a
pleasant experience in our office. We all do our personal best to maintain a positive
and supportive atmosphere."
Front Desk Staff
When new patients walk into our office, we want to help them feel at ease and that
they are among friends. It is our goal to make the transition from the outside world
into our office as smooth and as pleasant as possible.
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